During my very first economics lecture at the University of Queensland in the late 1980’s, my lecturer Dr Gunton made an observation that I have never forgotten. “All organisations are imperfect”, he pronounced with gusto from his academic pulpit in front of the crowded night time lecture theatre. I wrote this down, underlined it and filed […]
2 Golden Rules for Influencing Behaviour
Influencing people to take positive actions is an important aspect of leadership and it’s an important aspect of life. We use this skill in all sorts of instances: Maybe you’ve had to influence an employee in your team to change a behavior. Maybe you’ve needed to influence a customer to take some action or […]
Continuous Learning for Continuous Improvement
Continuous improvement is essential for any modern organisation. Without it customers will go elsewhere, competitors will gain market share, good employees will be lost and the organisation will be at risk of failure. I’m convinced that there can be no continuous improvement in organisations without a continuous learning culture, and I believe there are 3 keys […]
How to Safely Remove an Elephant From a Room
We all know the term “the elephant in the room”. This phrase usually refers to a serious issue that everyone knows about but doesn’t acknowledge or mention because it’s difficult to discuss or deal with. Examples of elephants hanging about in rooms are all around us. I bet some of these sound familiar: […]
