Influencing people to take positive actions is an important aspect of leadership and it’s an important aspect of life. We use this skill in all sorts of instances: Maybe you’ve had to influence an employee in your team to change a behavior. Maybe you’ve needed to influence a customer to take some action or […]
Giving Before Getting
A few days ago I dropped in to a bakery and asked for half a dozen breadrolls. I was a little embarrassed to find myself a couple of dollars short of the $3.60 I needed. The lady who was serving (and who didn’t know me) said to just give her what I had and give her the […]